SIZE
How do I select the correct sizing?
Please refer to our product description.
If you are still unsure or wish to further consult with our team, please contact info@ayo504.com

PRODUCT
Where is AYO504 made?
All AYO504 products are designed at our studio in Paris and made in France.
 The individual product origin is written in the product description.
How do I care for my AYO504 products?
For delicate fabrications, such as recycled mesh, we recommend hand washing to prolong the longevity of the garment.



For tie-dye garments, we recommend washing with similar colours on the cold wash cycle.



For denim, we recommend a cold wash cycle. If you have further enquiries, please contact info@ayo504.com
 
PAYMENT

What are the payment options?

We accept Apple Pay, PayPal, Visa, Mastercard, and most of all major international debit and credit cards.
Help, I cannot proceed with my payment.
If you are experiencing problems, first check that the card number and expiry date are correct. If the issue is still unresolved, contact your bank as they may have blocked your purchase for security reasons. You may need to use another payment option.


If the issue persists, contact info@ayo504.com so that we can find an alternative payment solution.
 
ORDERS
What shipping methods are available?
We offer a flat rate Standard DPD shipping for orders within Switzerland and DHL shipping for worldwide. See our Shipping for more information.



Where is my order confirmation?
Please check your spam folder as it may have been directed there. If it is still missing, contact info@ayo504.com with the heading ‘Missing Order Confirmation’ and our team will get back to you.
Can I change my order details?
If you need to make changes to your order, please contact us immediately at info@ayo504.com with the correct information. Please note that we, unfortunately, cannot guarantee the amendments if the order has already been fulfilled.
How do I track my order?

For all other orders, you will receive a DHL tracking number in the email provided.



My order has not arrived.
Switzerland : If your order is delayed or missing, please contact your local DPD office with the tracking number provided on your order confirmation email.



Outside of Switzerland: If your order is delayed or missing, please contact your local DHL office with the tracking number provided on your order confirmation email.



If the issue is still unresolved, please contact info@ayo504.com with your order number and contact information.
 
RETURNS
What is your returns policy?
Our return period is 14 days and the item(s) must be returned in its original condition. Additionally, you must notify us within this period and ship the items as soon as we have approved the request.


We do not accept returns for underwear/briefs, sale or promotional items. See our Return Policy for more information.



Do you offer exchange?
No. We currently do not offer exchanges. If you would like to change an item, please follow the return process and make a new purchase with the desired item(s).
See our Return policy for more information.
How do I return an item?
For EU customers, returns are organized and paid for by the customer. AYO504 is not liable for the return package, we strongly recommend using a trackable shipping service with insurance.



For non-EU customers, please contact info@ayo504.com and we will provide you with the necessary documentation and return shipping label.

If you have accepted an international return shipping label from us, the fee will be deducted from your total refund amount.



Will you provide a return label?
For customers outside of the EU, we can provide a return shipping label with DHL.



For Swiss and EU customers, you must organise your own return shipping label.



Can I return in-person?
No. All returns must be organized through a courier.



What if the items are damaged or faulty?
If you have a concern with a faulty or damaged item, please contact info@ayo504.com  immediately with your order number and images of the defective product.

OTHER
Where is AYO504 based?
Our studio is based in Paris, France.



How can I stay up-to-date with AYO504?
You can follow us on Instagram and subscribe to our newsletter here for all new arrivals, collection drops, sales, and special events.
I would like to stock AYO504. Who should I contact?
For any wholesale opportunities, please contact info@ayo504.com



Does AYO504 have a PR?
For any PR enquiries, please contact
info@ayo504s.com